Privacy Policy
Last updated: 05 August 2025
NeedSync Solutions LLP (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://needsync.com, contact us, or engage with our services.
By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal data:
Name, company name, job title
Email address, phone number, postal address
Billing and transaction information
IP address and device information
Cookies and usage data (e.g. pages visited, time spent)
Any data submitted via forms, downloads, or email communication
We may also collect non-personal or aggregated data for analytics purposes.
2. How We Collect Your Data
We collect information through:
Contact and enquiry forms
Newsletter and email subscriptions
Account creation or order placements
Analytics and cookies
Direct communication (e.g. emails, phone calls, meetings)
3. How We Use Your Information
We process your personal data for the following purposes:
To respond to your queries and requests
To provide and improve our services
To process transactions and deliver products/services
To send important updates, marketing emails (where applicable)
To comply with legal or regulatory requirements
To secure our website and prevent fraud
Lawful bases for processing may include consent, contract fulfilment, legal obligation, and legitimate interests.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Understand how users interact with our site
Improve functionality and performance
Track marketing effectiveness
You can control cookie preferences via your browser settings. For more details, please refer to our [Cookie Policy].
5. Sharing Your Information
We do not sell your personal data.
We may share data with trusted third parties, including:
Payment processors
Hosting and cloud service providers
Analytics platforms (e.g. Google Analytics)
Marketing and CRM platforms
Legal, regulatory, or governmental bodies where required
All such third parties are contractually bound to process your data securely and lawfully.
6. International Data Transfers
If your data is transferred outside the UK, EU, or your country of residence, we ensure adequate data protection safeguards, such as:
Data processing agreements
Standard contractual clauses
Certified frameworks (e.g. UK/US Data Bridge, EU-US DPF)
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Retention periods vary by data type and processing purpose.
8. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to processing or restrict processing
Withdraw consent at any time (where processing is based on consent)
Receive a copy of your data in a portable format
Lodge a complaint with a data protection authority (e.g. ICO in the UK)
To exercise your rights, please contact us using the details below.
9. Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These include:
SSL encryption
Secure servers and access control
Regular monitoring and risk assessment
10. Children’s Privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have done so, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
NeedSync Solutions LLP
info@needsync.com